Terms of Service

1. Agreement to Terms

By accessing or using NexusRMS ("the Service"), operated by NexusRMS Limited (Company No. 16170889), a company registered in England and Wales ("Company", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the Terms, you may not access the Service.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

NexusRMS is a cloud-based rental management platform designed for equipment hire, AV events, film/TV production, and professional services industries. The Service includes:

• Equipment inventory management with serial number tracking
• Project and booking management
• Client relationship management (CRM)
• Financial tools (quotes, invoices, payments)
• Warehouse and logistics management
• Crew scheduling and time tracking
• Reporting and analytics

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. By registering, you represent that you meet these requirements.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. We reserve the right to disable any user account at any time in our sole discretion.

3.3 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

4. Subscription and Billing

4.1 Pricing

NexusRMS operates on a subscription model with a base fee plus optional add-on modules. Current pricing is available at nexusrms.io/pricing. We reserve the right to modify pricing at any time with 30 days' notice.

4.2 Payment Terms

• Subscriptions are billed monthly in advance
• All fees are exclusive of VAT/taxes unless stated otherwise
• Payments are processed securely via Stripe
• Failed payments may result in immediate service suspension
• You are responsible for all applicable taxes

4.3 Refunds

We offer a 14-day free trial for new accounts. After conversion to a paid subscription, all fees are non-refundable except where required by law. This includes, without limitation, fees paid prior to account termination for any reason.

4.4 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel at any time, but no refunds will be provided for the remaining subscription period.

5. User Responsibilities

You agree to:

• Provide accurate and complete registration information
• Use the Service only for lawful purposes
• Not share account credentials with unauthorized users
• Comply with our Acceptable Use Policy
• Maintain appropriate backups of your data
• Not use the Service to develop a competing product
• Not reverse engineer, decompile, or disassemble any part of the Service
• Not circumvent any security measures or access controls

6. Data Ownership

6.1 Your Data

You retain all ownership rights to the data you upload to NexusRMS ("Customer Data"). We do not claim any ownership over your Customer Data.

6.2 License Grant

You grant us a limited, non-exclusive, worldwide, royalty-free license to process your Customer Data solely for the purpose of providing the Service. This license terminates when you delete your data or close your account.

6.3 Data Export

You may export your Customer Data at any time using our built-in export tools. Upon account termination, we will provide 30 days to export your data before permanent deletion. We are not obligated to retain your data beyond this period.

7. Intellectual Property

The Service and its original content, features, functionality, code, algorithms, designs, and documentation are owned by NexusRMS Limited and are protected by international copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without express written permission.

8. Service Availability

We strive to maintain high availability of the Service. Our target uptime is detailed in our Service Level Agreement. However, we do not guarantee uninterrupted, secure, or error-free access. The Service is provided "as is" and "as available".

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Service is free of viruses or other harmful components.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXUSRMS LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including but not limited to loss of profits, data, use, goodwill, business opportunities, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or other harmful code transmitted through the Service

Our total liability for any claims arising from or relating to the Service shall not exceed the greater of (a) £100 or (b) the amount you paid us in the 12 months preceding the claim.

These limitations apply regardless of the theory of liability (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless NexusRMS Limited, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Service
• Your Customer Data or content you upload
• Your violation of any rights of a third party
• Any claim that your Customer Data caused damage to a third party

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Termination will take effect at the end of your current billing period. No refunds will be provided.

12.2 Termination by Us

• Breach of these Terms or any other agreement with us
• Violation of our Acceptable Use Policy
• Conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties
• Conduct that could expose us to legal liability
• Non-payment of fees
• Suspected fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Upon request by law enforcement or government agencies
• For any other reason we deem appropriate

Upon termination for cause, you will not be entitled to any refund of fees paid, and any outstanding fees will become immediately due and payable.

12.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• You must cease all use of the Service
• We may delete your Customer Data after 30 days (or immediately if terminated for cause)
• Sections that by their nature should survive termination shall survive

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

13.2 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against NexusRMS Limited.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, epidemic, strikes, shortage of transportation, facilities, fuel, energy, labor, or materials, failure of third-party services, or interruption of telecommunications or power supplies.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and NexusRMS Limited regarding the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent. If modification is not possible, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by us.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets.

15.5 Notices

We may provide notices to you via email to the address associated with your account or by posting on the Service. You are responsible for keeping your contact information current.

15.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any person.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.

17. Contact Us

If you have any questions about these Terms, please contact us at:

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.